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PROJECT DETAILS · PROJ-003

Exotel Telephony Application Integration

Telephony integration connecting Exotel call activity with Frappe application workflows and records.

PROJ-003

Exotel Telephony Application Integration

Live
RoleFrappe Developer
PlatformFrappe + Exotel
TypeTelephony Integration
FocusCall Logging & Activity Sync
FrappePythonREST APIExotelJavaScriptWebhooks

An integration project connecting telephony events from Exotel with a Frappe-based business application to improve call activity tracking and operational visibility.

Key Contributions & Functionalities

  • Integrated Exotel telephony events with Frappe application workflows.
  • Processed call event data and mapped relevant information into application records.
  • Implemented server-side Python logic for event handling and synchronization.
  • Connected call activity with business records for improved tracking.
  • Handled API communication and webhook-based event processing.
  • Supported call recording and activity-related operational workflows.

Development Approach

Integration requirements → API and event analysis → webhook handling → Frappe server-side processing → record synchronization → testing and troubleshooting.

Outcome

Improved visibility of telephony interactions inside the business application and reduced manual call activity tracking.